Refund Policy

1. General Policy

• All bookings are made through Bookwhen​

• Missed classes are not eligible for refunds

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2. Cancellations Made by Us

If Flow & Grow must cancel a session for any reason (e.g., instructor illness, venue issues):

• You will be offered a refund

• We will notify you via email and/or Bookwhen as soon as possible.

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3. Term Programs 

For term-based bookings:

• Cancellations before the term begins may be refunded at our discretion.

• Once the term has started, refunds are not offered, except for:

  • Serious injury or medical circumstances (a medical certificate may be requested)

  • Program cancellation by us

  • Situations covered under Australian Consumer Law

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4. Special Circumstances

If you or your child cannot attend due to injury or exceptional circumstances:

• Contact us at flowandgrowmovement@gmail.com as soon as you can.

• Refunds or credits may be offered at our discretion.

• A make-up class may be provided where suitable.​

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5. Payment Processing Fees

Some payment processors do not refund their transaction fees.
If Bookwhen or their payment provider retains these fees, your refund may be reduced accordingly.

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6. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

Email: flowandgrowmovement@gmail.com​